Returns & Exchanges Policy | Bursa Furniture

Last updated: [2026/09/22]

At Bursa Furniture we want the rug to arrive exactly as you pictured it. If it doesn't, this policy explains your right to return, exchange or cancel, and how long a refund takes.

1. Return window

You may return a product and receive a refund within 30 days of delivery.
Requests made after that period cannot be accepted.

2. Condition of returned items

The product must be unused and in its original condition.
It must be in its original packaging, or packaging that protects it equally well in transit.
Contact our customer service team before sending anything back — shipments returned without arrangement can't be accepted.
A return is confirmed once the product reaches us and has been inspected.
If a product arrives damaged through inadequate packing or use, it cannot be exchanged or refunded, and return shipping back to you is at your cost.

3. What can't be returned

Special orders and rugs cut or made to your measurements.
Gifts and complimentary items.

This exclusion does not apply to products with a manufacturing defect.

4. How to return

Email support@bursa-furniture.com with your order number, the reason for the return, and photos if the item is faulty.
We'll send you a shipping label along with return instructions.
Attach the label to the package.
The courier will contact you to arrange collection, or you can drop the package at the courier branch shown on the label.

Please note: during busy periods, collection by the courier can take 5 to 15 working days.

5. Cancelling an order

You can cancel while the order has not yet shipped, in these cases:

You changed your mind before dispatch.
An item was missing from your shipment.
The wrong item was sent instead of the one you ordered — returning the item delivered in error.

How: email support@bursa-furniture.com. We'll check the shipping status; if the order hasn't left us, we cancel it and refund you per the table below. If it has already shipped, it's handled as a return.

6. Refund timelines

Refunds are issued to the original payment method, counted from the day the return or cancellation is approved:

Payment method	Refund time
Mada	Up to 5 working days
Tabby	Up to 5 working days
Tamara	Up to 5 working days
Apple Pay	5 to 15 working days
Visa	Up to 15 working days
Mastercard	Up to 15 working days
Bank transfer	Up to 15 working days

These timelines are set by your bank or payment provider and may vary slightly.

7. Pricing and listing errors

If a price, stock status, dimension, description or image is listed incorrectly, Bursa Furniture reserves the right to refuse or cancel the order and refund you in full, with no further obligation.

8. Manufacturing defects

If a defect appears, contact us with photos and your order number. After inspection we will repair, replace or refund the product, with no shipping costs charged to you.